Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTPHA019 Mapping and Delivery Guide
Coordinate communication processes in a hospital or health services pharmacy setting

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency HLTPHA019 - Coordinate communication processes in a hospital or health services pharmacy setting
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan to achieve daily outcomes in a hospital or health services pharmacy setting.
  • Collaborate with appropriate personnel to ensure all hospital or health services work areas are appropriately staffed.
  • Assign work activity to ensure daily goals relating to dispensary, aseptic, non-aseptic, procurement, imprest or other work areas are met.
  • Support team members to complete their administrative and patient care tasks.
       
Element: Monitor staff performance in a hospital or health services pharmacy setting.
  • Check staff members’ work processes to ensure that they are meeting scheduled work requirements.
  • Ensure breaks are taken at appropriate times for workflow and staff wellbeing.
  • Model expected performance in line with organisational policy.
  • Encourage team members to take responsibility for their own work and to consider their team members’ needs and work pressures.
  • Provide both positive and constructive feedback to staff regarding performance in a timely manner.
       
Element: Review staff performance.
  • Review workload throughout the day and flag contingencies and unforeseeable issues to appropriate personnel.
  • Use constructive feedback to improve pharmacy team performance.
  • Identify and address daily performance and team effectiveness issues and escalate issues relating to poor performance appropriately.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Collaborate with appropriate personnel to ensure all hospital or health services work areas are appropriately staffed. 
Assign work activity to ensure daily goals relating to dispensary, aseptic, non-aseptic, procurement, imprest or other work areas are met. 
Support team members to complete their administrative and patient care tasks. 
Check staff members’ work processes to ensure that they are meeting scheduled work requirements. 
Ensure breaks are taken at appropriate times for workflow and staff wellbeing. 
Model expected performance in line with organisational policy. 
Encourage team members to take responsibility for their own work and to consider their team members’ needs and work pressures. 
Provide both positive and constructive feedback to staff regarding performance in a timely manner. 
Review workload throughout the day and flag contingencies and unforeseeable issues to appropriate personnel. 
Use constructive feedback to improve pharmacy team performance. 
Identify and address daily performance and team effectiveness issues and escalate issues relating to poor performance appropriately. 

Forms

Assessment Cover Sheet

HLTPHA019 - Coordinate communication processes in a hospital or health services pharmacy setting
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTPHA019 - Coordinate communication processes in a hospital or health services pharmacy setting

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: